Terms and Conditions

Terms and Conditions of Sale and Purchase

1. General Provisions

1.1 These Terms and Conditions govern the use of the potency247.co.uk website and constitute a legally binding agreement between the Buyer and the Seller (Todex Limited). They set out the rights and obligations of both parties, including the purchase process, payment terms, delivery, returns, and other aspects of purchasing goods through the online shop.

1.2 The Seller reserves the right to update or amend these Terms and Conditions at any time to comply with applicable laws. Changes will take effect upon publication on the website. Buyers will not be individually notified of updates.

1.3 The following persons may make purchases through this e-shop:

• Individuals aged 18 or over who are not restricted in legal capacity;

• Legal entities.

2. Communication

2.1 The Seller will send notifications to the email address provided by the Buyer.

2.2 Buyers should send all queries or notifications to the contact details provided on the website's "Contact" page.

3. Conclusion of Contract

3.1 A sale and purchase agreement is formed once the Buyer completes an order and clicks the "Order" button.

3.2 All concluded agreements are recorded and stored in the e-shop's database.

4. Buyer’s Rights

4.1 The Buyer has the right to purchase goods as per these Terms and Conditions.

4.2 The Buyer may withdraw from the contract within 7 working days of delivery by notifying the Seller in writing and providing the order number and product details.

4.3 This right must be exercised in accordance with UK consumer law.

4.4 The right of withdrawal applies only if the goods are unused, undamaged, and in original packaging.

5. Buyer’s Obligations

5.1 The Buyer must pay for the goods and accept delivery under these Terms.

5.2 Login credentials must be kept confidential. If compromised, the Buyer must inform the Seller immediately.

5.3 The Buyer is responsible for keeping registration information up to date.

5.4 The Buyer agrees to comply with these Terms and the laws of the United Kingdom.

6. Seller’s Rights

6.1 The Seller may suspend or terminate the Buyer’s access to the site if these Terms are violated.

6.2 The Seller may suspend or discontinue the website at any time without prior notice.

6.3 Orders may be cancelled if not paid for within 2 working days when using online payment methods.

7. Seller’s Obligations

7.1 The Seller will provide access to the services of the e-shop in line with these Terms.

7.2 Personal data will be processed in accordance with UK data protection laws.

7.3 The Seller will deliver goods to the address specified by the Buyer.

7.4 If delivery is not possible, the Seller will offer a similar product or refund the Buyer within 3 working days.

8. Prices and Payment

8.1 Prices are listed in GBP and include applicable taxes.

8.2 Payment options:

• Online banking prepayment via secure bank systems;

• Cash payment upon collection from a showroom (if available).

9. Delivery

9.1 The Buyer must specify the delivery address when placing the order.

9.2 If someone other than the Buyer receives the delivery at the provided address, the Buyer cannot claim the order was delivered incorrectly.

9.3 The Seller aims to deliver within the stated timeframe but is not responsible for delays caused by stock shortages or external factors. Buyers will be contacted in such cases.

9.4 The Seller is not liable for delivery delays due to the Buyer’s fault or unforeseen circumstances.

9.5 The Buyer must inspect the goods upon delivery. If the packaging is damaged, they should refuse the delivery. If accepted, the Seller will not be liable for damages.

10. Product Quality and Shelf Life

10.1 Product characteristics are described in each product listing.

10.2 The Seller is not responsible for minor colour or shape differences caused by screen displays.

10.3 Products with expiration dates will be supplied in a way that allows reasonable use before expiry.

11. Returns and Exchanges

11.1 Defective goods may be returned or exchanged in accordance with UK consumer laws.

11.2 To return a product, the Buyer must notify the Seller within 14 days of receipt.

11.3 Conditions for returns:

• Goods must be in original packaging;

• Must be undamaged and unused;

• Labels and protective films must be intact (unless returning faulty goods);

• Proof of purchase must be provided.

11.4 The Seller may refuse returns if these conditions are not met.

11.5 The Buyer covers return costs unless the product was incorrect or defective.

12. Liability

12.1 The Buyer is responsible for the accuracy of the information provided.

12.2 The Buyer is liable for all actions performed on the site using their login credentials.

12.3 The Seller is not responsible for consequences resulting from the Buyer’s failure to follow these Terms.

12.4 The Seller is not liable for third-party content linked from the website.

12.5 Parties must compensate for direct damages caused by breach of obligations.

13. Promotions and Offers

13.1 The Seller may run promotional offers at their discretion.

13.2 Promotional terms may be changed or cancelled without prior notice.

14. Final Provisions

14.1 These Terms are governed by the laws of the United Kingdom.

14.2 Any disputes shall be resolved through negotiation, or, if unsuccessful, in accordance with UK law.